Terms of Service

Effective Date: January 1, 2025

1. Introduction

Welcome to VisionMentorHub. These Terms of Service (Terms) govern your access to and use of our website and services. By accessing or using our service offerings at VisionMentorHub, you agree to be bound by these Terms.

2. Services Overview

2.1 Business Coaching Services

We provide personalized coaching sessions, workshops, and consulting packages designed to support professional growth, strategic planning, and leadership development.

2.2 Information Products

Our digital offerings include e-books, guides, webinars, and online courses focused on business strategy, leadership, and operational excellence.

2.3 Goods

We may offer branded workbooks, planners, and other physical materials to supplement our coaching and training programs.

3. Fees and Payment Terms

All fees are listed in Canadian dollars (CAD). Payment is due in full at the time of purchase or prior to scheduled service delivery. We accept major credit cards and other electronic payment methods as indicated at checkout.

4. Cancellation, Rescheduling, and Refund Policy

Our refund and scheduling terms differ by offering type to ensure fair treatment while maintaining quality service standards.

4.1 Business Coaching Services

You may request rescheduling of a coaching session up to 48 hours before the scheduled start time without penalty. If you cancel within 48 hours of the session, a fee equal to 50% of the session rate applies. Unless otherwise stated, coaching services are non-reimbursable after session delivery has commenced. This policy ensures that time is reserved exclusively for you and cannot be allocated to others on short notice.

Requests for reimbursement or adjustments should be submitted via our Contact Form. Approved reimbursements will be processed to the original payment method within 14 business days.

4.2 Information Products

Digital products may be refunded within 7 calendar days of purchase if not accessed or downloaded. After this period or once the materials have been accessed, all sales are final. To request a refund, contact us via our Contact Form.

Approved reimbursements for information products will be issued within 10 business days.

4.3 Goods

Physical items may be returned within 14 calendar days of delivery in their original condition. Return shipping costs are the responsibility of the purchaser unless the item is defective or was shipped in error. To initiate a return, contact us via our Contact Form. Once received and inspected, approved reimbursements will be issued within 15 business days, excluding shipping charges.

5. Limitation of Liability

To the fullest extent permitted by law, VisionMentorHub and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products.

6. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

7. Contact Information

If you have questions about these Terms, you may contact us at:

VisionMentorHub
111 Wellington Street
Ottawa, ON K1A 0A9
Canada
Phone: +14163039242
Business ID: 874981768